1. Data Collection

At Hotel Palvey Kaza, we value your privacy. We collect essential information when you request a booking via our website or WhatsApp. This includes your name, phone number, and arrival details for the sole purpose of processing your reservation.

2. WhatsApp Booking Privacy

Our website uses WhatsApp as a primary booking and inquiry channel. When you click our "Book via WhatsApp" buttons, you are initiating a direct chat with our official business account. We do not store your chat history on third-party servers outside the WhatsApp encrypted ecosystem.

3. Use of Information

We use your data strictly for:

• Booking confirmation and identity verification.
• Emergency guest notifications (e.g., weather alerts or road closures in Spiti).
• Communication regarding early check-in or special requests.

4. Third-Party Sharing

We never sell your information. We may share basic guest details (excluding payment info) with local permit authorities or tourism departments only when legally required for Spiti Valley travel regulations.

5. Contact Us

For any privacy-related queries, please contact us at +91 9816333611 or visit us at Hotel Palvey Kaza, Main Market, Kaza.